June 19 2018
The Mirage, Las Vegas, NV

Judges

2018 Judges


Celika  Caldwell
Celika Caldwell
VP of Experience Design
AARP
Wendy Liu
Wendy Liu
VP, Customer Experience and Executive Care Response Liaison
Comcast
Becky Ploeger
Becky Ploeger
VP, Sales & Service Strategy
USAA
Gabriele  Masili
Gabriele Masili
General Manager, Windows & Devices Group Support Business Unit
Microsoft
John Pompei
John Pompei
Head of Player Experience Operations
EA
Ronny  Haimé
Ronny Haimé
VP, Global Head of Service Delivery
Groupon
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & Gift Card Operations
Target
Cheryl China
Cheryl China
SVP, Head of Contact Center Escalation Teams
Citizens Bank
Bob Azman
Bob Azman
VP, Traveler Services, Americas and Global
Carlson Wagonlit Travel
Heather Magaha
Heather Magaha
SVP, National Client Service Manager
Wells Fargo
Janet Solomon
Janet Solomon
SVP, Head of Client Contact Center
SunTrust

2017 Judges


Becky Ploeger
Becky Ploeger
Vice President of Sales & Strategy
USAA
Cheryl China
Cheryl China
SVP, Head Of Contact Center Specialized Teams
Citizens Bank
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
Bob Azman
Bob Azman
Vice President, Traveler Services, Americas and Global
Carlson Wagonlit Travel
Jennifer Hanson
Jennifer Hanson
Director, Target.com Guest Services & GiftCard Operations
Target Corporation
Heather Magaha
Heather Magaha
SVP, National Client Services Manager
Wells Fargo Bank
Docia Myer
Docia Myer
Vice President of U.S. Financial Sales
CPI Card Group
John Pompei
John Pompei
Head of Customer Care Operations WW
Electronic Arts (EA)
Troy Mills
Troy Mills
Divisional Vice President of Customer Care Operations
Walgreens

2016 Judges


Tom Dalton
Tom Dalton
Director of Call Center Operations
Progyny
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & GiftCard Operations
Target
Colleen Beers
Colleen Beers
SVP Strategic Accounts
Alorica
Steve Blessing
Steve Blessing
Senior Vice President
Capital One Bank
Shawn Castle
Shawn Castle
Manager of Valvoline and VIOC Support Center
Valvoline
Becky Ploeger
Becky Ploeger
Vice President Of Contact Centers
Express Scripts
Pamela deForce
Pamela deForce
Field Marketing Manager
Twilio
Ted Hunting
Ted Hunting
Vice President, Marketing
Genesys
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
Kirk Laughlin
Kirk Laughlin
Managing Director
Customer Experience Report/Nearshore Americas
Troy Mills
Troy Mills
Divisional Vice President of Customer Care Operations
Walgreens
Docia Myer
Docia Myer
Vice President of U.S. Financial Sales
CPI Card Group
Steve Prodger
Steve Prodger
Senior Vice President of Sales
SmartAction
Kimberly Smith
Kimberly Smith
Senior Group Manager
Microsoft
Kimberly Warrick
Kimberly Warrick
Director of Client Services
NJ Shares