Welcome to the
CCW Excellence Awards

The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.

The 2018 Awards Applications are now released! Click here to apply. The deadline to apply is March 16, 2018.

Sponsored by

2018 Judges

Mark Killick

VP, Care


Celika Caldwell

VP of Experience Design


Wendy Liu

VP, Customer Experience and Executive Care Response Liaison


Becky Ploeger

VP, Sales & Service Strategy


Gabriele Masili

General Manager, Windows & Devices Group Support Business Unit


John Pompei

Head of Player Experience Operations


Ronny Haimé

VP, Global Head of Service Delivery


Mary Beth Jenkins

Chief Operating Officer

UPMC Health Plan

Jennifer Hanson

Senior Director, Target.com Guest Services & Gift Card Operations


Cheryl China

SVP, Head of Contact Center Escalation Teams

Citizens Bank

Bob Azman

VP, Traveler Services, Americas and Global

Carlson Wagonlit Travel

Heather Magaha

SVP, National Client Service Manager

Wells Fargo

Janet Solomon

SVP, Head of Client Contact Center


2018 Awards Categories

View the end user and vendor awards categories. Click here more information on each category.

The 2018 Awards Applications are released! Apply here. The deadline to apply is March 16, 2018.

Individual Category


Customer Contact Leader of the Year

End User Categories


Best in Class Contact Center (Under 99 seats)


Best in Class Contact Center (100-199 Seats)


Best in Class Contact Center (200+ seats)


Best Training & Development Program


Best Contact Center Culture


Best in Class Omni Channel Experience

Vendor Categories


Omni Channel Provider of the Year


CRM Provider of the Year


Outsourcing Provider of the Year


Workforce Optimization Provider of the Year


NextGen Innovation of the Year


Best Training & Development Program

Introducing our entertainer…

Paul Zerdin

One of the world’s most in demand performers, ventriloquist Paul’s unique talents have seen him invited to perform for The Queen on “The Royal Variety Show” no less than 3 times, and rack up international TV appearances from Montreal’s prestigious “Just For Laughs” to ITV1’s “Comedy Rocks”. His critically acclaimed live shows have seen him sell out theatres across the globe, and he makes his Las Vegas debut this autumn at the legendary Planet Hollywood. With his hilarious ventriloquism, charm and impeccable comic timing, Paul’s live performances see him bring to life several very different characters including cheeky pre-adolescent Sam, belligerent OAP Albert and precocious infant Baby, as seen in his winning performance on NBC’s “America’s Got Talent” 2015, which has had millions of views on YouTube.

Important deadlines

Applications Released: Now!

Applications Due: 3/16/2018

Winners Announcement: Tuesday, June 19, 2018

Get your Gala passes!

One Ticket: $299

Table of 10: $2,500