The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.

The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.

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2019 Awards Categories


End User Categories

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Best in Class Contact Center (Under 99 seats)

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Best in Class Contact Center (100-199 Seats)

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Best in Class Contact Center (200+ seats)

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Best Training & Development Program

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Best Contact Center Culture

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Customer Contact Leader of the Year

Vendor Categories

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Omnichannel Provider of the Year

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Training & Development Solution of the Year

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BPO of the Year

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Workforce Optimization Provider of the Year

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Disruptive Technology of the Year


2018 Judges

Celika Caldwell

VP of Experience Design
AARP

Wendy Liu

VP, Customer Experience and Executive Care Response Liaison
Comcast

Becky Ploeger

VP, Sales & Service Strategy
USAA

Gabriele Masili

General Manager, Windows & Devices Group Support Business Unit
Microsoft

John Pompei

Head of Player Experience Operations
EA

Ronny Haimé

VP, Global Head of Service Delivery
Groupon

Mary Beth Jenkins

Chief Operating Officer
UPMC Health Plan

Jennifer Hanson

Senior Director, Target.com Guest Services & Gift Card Operations
Target

Cheryl China

SVP, Head of Contact Center Escalation Teams
Citizens Bank

Bob Azman

VP, Traveler Services, Americas and Global
Carlson Wagonlit Travel

Heather Magaha

SVP, National Client Service Manager
Wells Fargo

Janet Solomon

SVP, Head of Client Contact Center
SunTrust

Key Dates