Welcome to the
CCW Excellence Awards

The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.

Join us at our Awards Gala on Tuesday, June 19th. Get your gala tickets now.

This year's Awards Ceremony will be hosted by Dan Burkland, President of Five9 with live entertainment by Paul Zerdin, Celebrity Ventriloquist & America's Got Talent Season 10 Winner!


Sponsored by
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2018 Judges

Celika Caldwell

VP of Experience Design
AARP

Wendy Liu

VP, Customer Experience and Executive Care Response Liaison
Comcast

Becky Ploeger

VP, Sales & Service Strategy
USAA

Gabriele Masili

General Manager, Windows & Devices Group Support Business Unit
Microsoft

John Pompei

Head of Player Experience Operations
EA

Ronny Haimé

VP, Global Head of Service Delivery
Groupon

Mary Beth Jenkins

Chief Operating Officer
UPMC Health Plan

Jennifer Hanson

Senior Director, Target.com Guest Services & Gift Card Operations
Target

Cheryl China

SVP, Head of Contact Center Escalation Teams
Citizens Bank

Bob Azman

VP, Traveler Services, Americas and Global
Carlson Wagonlit Travel

Heather Magaha

SVP, National Client Service Manager
Wells Fargo

Janet Solomon

SVP, Head of Client Contact Center
SunTrust

2018 Awards Categories

Individual Category

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Customer Contact Leader of the Year


End User Categories

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Best in Class Contact Center (Under 99 seats)

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Best in Class Contact Center (100-199 Seats)

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Best in Class Contact Center (200+ seats)

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Best Training & Development Program

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Best Contact Center Culture

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Best in Class Omni Channel Experience

Vendor Categories

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Omni Channel Provider of the Year

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CRM Provider of the Year

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Outsourcing Provider of the Year

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Workforce Optimization Provider of the Year

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NextGen Innovation of the Year

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Best Training & Development Program

Introducing our entertainer…

Paul Zerdin

One of the world’s most in demand performers, ventriloquist Paul’s unique talents have seen him invited to perform for The Queen on “The Royal Variety Show” no less than 3 times, and rack up international TV appearances from Montreal’s prestigious “Just For Laughs” to ITV1’s “Comedy Rocks”. His critically acclaimed live shows have seen him sell out theatres across the globe, and he makes his Las Vegas debut this autumn at the legendary Planet Hollywood. With his hilarious ventriloquism, charm and impeccable comic timing, Paul’s live performances see him bring to life several very different characters including cheeky pre-adolescent Sam, belligerent OAP Albert and precocious infant Baby, as seen in his winning performance on NBC’s “America’s Got Talent” 2015, which has had millions of views on YouTube.

Get your Gala passes!

One Ticket: $299

Table of 10: $2,500