Head of Customer Care Operations WW Electronic Arts (EA)
John has been with Electronic Arts (EA) since January of 2016. Prior to joining EA John was with Sears Holdings as Divisional Vice President of eCommerce Customer Operations, and prior to that he spent more than 14 years at Microsoft where he held several leadership roles including Sr. Director Global Customer Operations and Sr. Director EMEA Consumer and Skype Global Support.
In his current role, John is responsible for operational strategy, planning and implementation of technical support and customer service in support of EA customers worldwide. Support is delivered online, through Social Media and contact centers across EA's suite of games. EA has two captive sites in Austin, Tx and Galway, Ireland, six outsourced sites and supports customers in 19 languages.
John received his Bachelor’s Degree in Education from the University of Nevada-Las Vegas, and was a Distinguished Graduate from the US Air Force Leadership School.
John lives in Austin, Tx with his wife Lorrie and enjoys traveling, cycling, and anything involving water in the hot summer months.